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Privacy Policy

Last updated: October 16, 2025

1. Introduction

Welcome to FlowSnippet. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address when you create an account
  • Payment Information: Processed securely through Gumroad (we do not store credit card details)
  • Communication Data: When you contact us for support

2.2 Information We Collect Automatically

  • Usage Data: Pages visited, time spent, features used (via PostHog analytics)
  • Device Information: Browser type, operating system, IP address
  • Cookies: We use cookies to maintain your session and improve user experience

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process your transactions and send you related information
  • Send you verification emails and account-related notifications
  • Respond to your comments and support requests
  • Improve our website and services through analytics
  • Send you marketing communications (with your consent)

4. Data Storage and Security

Your data is stored securely using industry-standard encryption:

  • Firebase/Firestore: User accounts and template metadata
  • Firebase Storage: Template files
  • Gumroad: Payment processing (PCI-DSS compliant)

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Third-Party Services

We use the following third-party services:

  • Firebase: Authentication, database, and file storage
  • Gumroad: Payment processing
  • Resend: Email delivery
  • PostHog: Analytics and user insights
  • Vercel: Website hosting

Each service has its own privacy policy governing how they process data. We recommend reviewing their policies.

6. Cookies

We use cookies to:

  • Keep you signed in
  • Remember your preferences
  • Understand how you use our site (analytics)

You can control cookies through your browser settings, but disabling them may affect site functionality.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing emails

To exercise these rights, contact us at privacy@flowsnippet.com

8. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we remove your personal data within 30 days, except where we're required by law to retain it.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

13. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your data based on:

  • Contract: To fulfill our services to you
  • Consent: For marketing communications
  • Legitimate Interest: To improve our services and prevent fraud

14. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access personal information
  • Right to equal service and price

We do not sell your personal information. To exercise CCPA rights, contact privacy@flowsnippet.com